When should you request assistance in a critical incident?

• A. If you could be overpowered or if the situation is not being resolved.
• B. After the media arrival.
• C. Never; handle alone.
• D. Only after trying everything else.

Answer: (A)

In a critical incident, safety and control depend on recognizing when you need backup. You should request assistance as soon as you assess that you could be overpowered or that the situation isn’t being resolved. Bringing in extra staff, supervisors, and any specialized teams early ensures you have enough resources to de-escalate, secure the area, and protect everyone involved. This proactive step helps prevent escalation, reduces harm, and keeps communications organized so the incident can be managed effectively.

Delaying for the media to arrive isn’t wise, as their presence can complicate operations and distract from safety priorities. Handling the situation alone is unsafe when there’s real risk of harm or loss of control. Waiting until you’ve tried everything else ignores the reality that timely assistance and a coordinated response often prevent worse outcomes.